Right of Withdrawal for Consumers Consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day:
you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods in the case of a single order for multiple goods that are delivered separately.
you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good in the case of a contract for the supply of goods over several days.
To exercise the right of withdrawal, you must inform us (via a clear statement, for example, a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Termination of the Right of Withdrawal The right of withdrawal does not apply to contracts:
for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded, for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence, for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts:
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature, for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To [Seller's Name and Address]:
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
Ordered on ()/received on (), Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date
You can return some items within 20 days from the date of purchase.
To obtain the return address, please contact our customer service.
The following items cannot be returned or exchanged: Bodysuits, Lingerie & Nightwear, Jewelry, and Accessories (except Scarves & Bags).
Items must be returned in their original packaging and in perfect condition.
If you return an item without informing our customer service, our quality department will consider this item non-refundable.
Refunds are typically issued within 3-5 business days after receiving your return. Once the refund is processed, you will receive a confirmation email.
Please do not return to the address on the shipping package. It is not our return address and will affect your return process.
Last updated on: July 1, 2023.