FAQs

FAQs – Qwox-Shop.com

Quick Answers to Your Questions

Security & Trust

Q: Is this website safe to use?
A: Absolutely! We use 256-bit SSL encryption for all transactions. Your data is protected like Fort Knox.

Q: How do you ensure product safety?
A: Every product undergoes strict quality checks and complies with international safety standards (CE, FCC, RoHS).

Payments & Currency

Q: What payment methods do you accept?
A: Credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.

Q: What currency will I be charged in?
A: Prices are shown in USD (for the US) or EUR (for the EU). Other countries see converted prices at checkout.

Order Management

Q: Can I modify or cancel my order?
A: Contact us within 24 hours of ordering. After that, changes aren’t guaranteed.

Q: Can I ship to a P.O. Box or Amazon Locker?
A: Yes, if the carrier supports it.

Q: Do I need an account to order?
A: No – guest checkout is available. But an account lets you track orders faster.

Shipping & Delivery

Q: How long does shipping take?
A:

  • US/Europe: 5–10 business days (from regional warehouses).

  • Global (Asia/Africa): 8–15 business days.

  • Track your order.

Q: Do you ship worldwide?
A: Yes! Delivery times vary by location.

Q: Can I split my order into multiple shipments?
A: Yes, if items are shipped from different warehouses.

Q: Where are your products shipped from?
A: We use global warehouses (US, EU, Asia) to ensure fast delivery. The origin is always listed on product pages.

Returns & Refunds

Q: What’s your return policy?
A:

  • 14-day free returns for most items (exclusions: underwear, jewelry).

  • 20-day exchange window for unworn clothing/accessories.

Q: How do I track my refund?
A: You’ll get an email confirmation once processed (3–5 business days after we receive your return).

Product Origin & Quality

Q: Are your products made in China?
A: Many products are globally sourced (including China, US, EU). We prioritize quality – origin is always disclosed on product pages.

Q: How do I check product certifications?
A: Certifications (e.g., safety marks) are listed in the product description.

Taxes & Duties

Q: Will I pay customs fees?
A: International customers are responsible for duties. US/EU orders include taxes at checkout.

Discounts & Sustainability

Q: Do you offer bulk discounts?
A: Yes! Email us at info @ qwox-shop.com for quotes on orders over 50 units.

Q: Are your packaging materials eco-friendly?
A: We use 90% recyclable materials and aim for zero plastic by 2028.

Contact & Support

Need more help?
📧 Email: info @ qwox-shop.com